PRIVACY POLICY

• when you register and/or use our Services or Platform, or open an account with us;
   
• when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
   
• when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
   
• when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails, including when you interact with our customer service agents; 
   
• when you use our electronic services, or interact with us via our Platform or use services on our Platform. This includes, without limitation, through cookies which we may deploy when you interact with our applications or website;
   
• when you grant permissions on your device to share information with our application or Platform;
   
• when you link your account with your social media or other external account or use other social media features, in accordance with the provider’s policies.
   
• when you carry out transactions through our Platform or Services;
   
• when you provide us with feedback or complaints;
   
• when you register for a contest; or 
   
• when you submit your personal data to us for any reason.

• Full name;
   
• Full address (address from national identification card or passport);
   
• email address;
   
• Date of birth;
   
• ID Card number or passport number;
   
• Biometrics data;
   
• Contact number;
   
• Occupation and work address;
   
• Signature or e-signature;
   
• Financial information, including but not limited to, pay slip, bank statements, utility bills etc.;
   
• bank account and payment information;
   
• credit/debit card information and payment information;
   
• gender;
   
• information sent by or associated with the device(s) used to access our Services or Platform;
   
• information about your network and the people and accounts you interact with;
   
• photographs or audio or video recordings that you share with us;
   
• government issued identification or other information required for our due diligence, including customer due diligence, know your customer (KYC), identity verification, or fraud prevention purposes; 
   
• marketing and communications data, such as your preferences in receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers, and other third parties; 
   
• usage and transaction data, including details about your searches, orders, the advertising and content you interact with on the Platform, and other products and services related to you;
   
• location data;
   
• any other information about the user when the user signs up to use our Services or Platform, and when the user uses the Services or Platform, as well as information related to how the user uses our Services or Platform; and
   
• aggregate data on content the user engages with.

• to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services;
   
• to manage, operate, provide and/or administer your use of and/or access to our Services and our Platform, as well as your relationship and user account with us;
   
• to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
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• to enforce our Terms of Service or any applicable end user license agreements;
   
• to protect personal safety and the rights, property or safety of others;
   
• for identification, verification, due diligence, or know your customer (KYC) purposes;
   
• to maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services;
   
• to deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;
   
• to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
   
• to allow other Users to interact, connect with you or see some of your activities on the Platform, including to inform you when another user has sent you a private message or posted a comment for you on the Platform or connected with you using the social features on the Platform;
   
• to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to recommend products and/or services relevant to your interests, to improve our Services or product $s and/or to enhance your customer experience;
   
• to allow for advertising and other audits and surveys on ShopeePay Platform and Shopee’s platform (including website and mobile application), among other things, validate the size and composition of our target audience, and understand their experience with Company’s Services;
   
• for marketing and advertising for any marketing activities on ShoeePay Platform and Shopee’s platform (including website and mobile application), and in this regard, to send you by various mediums and modes of communication promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom Company may collaborate or tie up with) that Company (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters or marketing materials from us and from our related companies;
   
• to respond to legal processes, or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction or where we have a good faith belief that such disclosure is necessary, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on Company or on its related corporations or affiliates (including, where applicable, the display of your name, contact details and company details);
   
• for the purpose of complying and cooperating with the oversight and supervision of the payment systems by Bank of Thailand (BOT) and to disclose to the financial external auditor of the Company as the operator providing the services for the payment systems under the BOT’s supervision;
   
• to produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
   
• to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;
   
• to audit our Services or Company's business;
   
• to prevent or investigate any actual or suspected violations of our Terms of Service, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us;
   
• to respond to any threatened or actual claims asserted against the Company or other claim that any Content violates the rights of third parties;
   
• to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
   
• to deal with and/or facilitate a business asset transaction or a potential business asset transaction, where such transaction involves Company as a participant or involves only a related corporation or affiliate of Company as a participant or involves Company and/or any one or more of Company's related corporations or affiliates as participant(s), and there may be other third party organisations who are participants in such transaction. A “business asset transaction” refers to the purchase, sale, lease, merger, amalgamation or any other acquisition, disposal or financing of an organisation or a portion of an organisation or of any of the business or assets of an organisation; and/or
   
• any other purposes which we notify you of at the time of obtaining your consent. (collectively, the “Purposes”).

• our subsidiaries, affiliates and related corporations;
   
• users or 3P Merchants, whom you have transacted with or interacted with on the Platform or in connection with your use of the Services for the above-stated Purposes;
   
• other users of our Platform for one or more of the above-stated Purposes;
   
• contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those parties which provide administrative or other services to us such as mailing houses, financial services providers, external auditor, advertising and marketing partners, telecommunication companies, information technology companies and data centres;
   
• governmental or regulatory authorities having jurisdiction over the Company or as otherwise permitted under Section 6.2;
   
• a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by Company about our Users is among the assets transferred; or to a counterparty in a business asset transaction that Company or any of its affiliates or related corporations is involved in; and
   
• third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes

• our feedback function located under settings on the Platform;
• Through help@shopeepay.com;
• Though our hotline +66 (0)2 118 9170.

• E-mail: dpo.th@shopeepay.com and Attention it to the "Personal Data Protection Officer".
• Please send all legal notices to legal.th@shopeepay.com and Attention it to the “General Counsel”.